NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses November December January
1 Very Good 55 74 109
2 Good 20 16 19
3 Neither Good nor Poor 2 5 2
4 Poor 1 0 1
5 Very Poor 0 1 3
6 Don’t know 1 1 0
       
Summary Scores      
Positive 92% 98% 98%
Negative 6% 0 0%
Neutral  2% 2% 2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • We have improved the outside lighting in the surgery carpark.
  • We have installed an automatic opening door for easier access into the surgery
  • We have changed our telephone system to allow more incoming phone lines into the surgery
  • We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.